FAQs
Where does Folkologie Boggabri deliver to?
We deliver Australia wide.
Do you ship internationally?
Unfortunately we do not ship internationally.
What are my payment options for online orders?
All Credit Cards & Paypal
Do you offer AfterPay?
Unfortunately we don't offer AfterPay, but do offer layby.
What is your return policy?
This is the legal stuff that we have to tell you about, here goes….
We offer a credit note or exchange for all unused items within 14 days of delivery. For change of mind or incorrect decision returns, we do not offer refunds but are happy to offer an exchange or store credit for the purchase price only. There is no return on sale items so please choose carefully from any sale collections.
If your product is defective you can choose from a replacement, a full refund, or a store credit.
The refund policy does not apply to goods which have been worn or used, damaged after delivery, if any attempt has been made to alter the product, or if it has been dropped or broken. All products must be returned in their original condition.
All postage and insurance costs are to be paid by the buyer. We recommend that you return the product via Registered post and that you prepay all postage. You assume any risk of lost, theft or damaged goods during transit; we advise you to take out shipment registration or insurance with your postal carrier.
If you are exchanging goods, please include a self-addressed Australia Post return satchel so that we can have the replacement on its way to you in no time.
Can I get my order gift wrapped?
More than happy to wrap your gift and include a handwritten gift tag. Small fee applicable.
Do you offer gift vouchers?
We’re all for sharing the love of Folkologie Boggabri. Get in touch and we can organise a gift voucher for you and have it sent to you or directly to the lucky recipient.
I’ve seen something in store but can’t find it online, why is that?
We buy in very small batches or one-off items which get snapped up quickly, before we can post them online, so if you’ve been coveting something, it’s best to buy it straight away. It’s always worth giving us a call though and we can try to track it down for you.
I’m interested in having my products stocked in your shop, who do I contact?
Fantastic! We are always so excited to hear from fellow Folkologists who are producing beautiful handcrafted goods. Please send us an email with your product list and prices, together with a blurb about yourself, and we will get back to you as soon as we can.
I have something particular in mind, do you accept work on commission?
Yes, to get started please send us an email with what you have mind and we’ll be in touch.
I need to speak to someone, how can I contact Folkologie Boggabri?
You can reach Carol & Kym on 0412 444 344 or email us on folkologieboggabri@gmail.com
Where is your shop located?
We have a pop up shop located within the Boggabri Hardware & Rural Supplies store. Address is 173 - 175 Merton St, Boggabri NSW 2382.
Hours
Monday - Friday 8.30am - 5pm
Saturday 8.30am - 12pm
Sunday - Closed
How do I follow you on social media?
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